At esb., we’re committed to delivering quality custom products that you’ll love. Because each item is made to order through our print-on-demand partners, please review our policy below:
1. Custom Orders & Buyer Errors
-
- Made-to-Order Policy: All items are custom-printed to your specifications, meaning we cannot accept returns or exchanges for correctly fulfilled orders.
- Buyer Responsibility: Please double-check your design, size, and color selections before purchasing. We cannot offer refunds or replacements for customer errors (e.g., selecting the wrong size or color).
2. Damaged or Defective Items
-
- Quality Guarantee: If your item arrives damaged, misprinted, or defective, you must report the issue within 30 days of receipt for a replacement or refund.
- How to Report: Please use our Returns Form and provide a clear description of the issue along with your order details. Once reviewed, we will work with our print provider to offer a replacement or refund at no extra cost to you.
3. Incorrect Orders
-
- Order Mismatch: If you receive the wrong design, size, or color due to our error, we will replace it at no additional cost.
- How to Report: Please use our Returns Form and provide a clear description of the issue along with your order details.
4. Lost Orders
-
- In Transit: If your order is lost during shipping, please contact us via email at orders@esbdaily.com. We’ll investigate the issue and, depending on the situation, arrange a replacement through our print provider.
5. How to Initiate a Return/Exchange
-
- Submit a Claim: Complete our Returns Form or email orders@esbdaily.com within 30 days of receipt.
- Provide Proof: Include your order number, description of the issue, and photos (if applicable).
- Resolution: Our team will review your case and respond within 2-3 business days with next steps.
6. Final Notes
-
- Processing Time: Approved replacements/refunds will be processed within 5-7 business days after review.
- Questions? Contact orders@esbdaily.com—we’re happy to help!